Functional/Technical
• Sound understanding of VAS Services
• Experience in application development (preferably ZAP/Homisco)
• Problem debugging/isolation skills for applications/DBs /Interfaces and configuration
• ASP .NET Framework
• Database (Oracle) experience
• Problem debugging/isolation skills for applications/DBs /Interfaces
• Write well constructed shell scripts with functional routines, execute and monitor batch job as per schedules
• Understand the impact of particular processes along with what processes should be running on a server & how they should be configured
• Analyze and resolve incidents escalated from L1 team/customer, provide RCA and take preventive measures
• Carry out health check and housecleaning activities.
• Develop and maintain mCommerce application inventory including the status of warranty and maintenance contracts with respective suppliers.
• Maintain a configuration plan for all Application Software and infrastructure assets across all production, standby and test instances of supported mCommerce applications.
• Rollout new services into production environment in coordination with product vendors and IT, network teams
• Work with Airtel Africa mCommerce Team and third party suppliers or solution integrators to plan introduction of application maintenance patches, enhancement releases or upgrades and installation configuration of new applications identified from time to time.
Behavioral /General
• Team player
• Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis
• Provides assistance to team members to achieve individual and team tasks
• Good interpersonal and spoken and written English skills for • Documentation, Reporting & Presentations
• Business Awareness
• Actively troubleshoot monitoring and reporting issues,
• Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis
• Provides assistance to team members to achieve individual and team tasks
• Work together with external technical groups in order to resolve customer issues effectively
Job requirement
Qualification: Graduate, BE, MCA or Equivalent , Post Graduates
Experience: 3-4 years Experience in application development (preferably ZAP/Homisco) in Telecom domain and with at least 2-4 years experience in supporting Telecom VAS software products/applications.
How to apply
Applicants should put the position they are applying for in the Subject line
Applicants should address their resumes to gloria.nalubowa@mara-ison.com
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