Call Center Engineer
Roles & Responsibilities:
¨ Single point of interface for client interaction for all operational
issues
¨ Provide daily operational support for the entire CCT equipment deployed
at the client site
¨ Ability to work in virtual team
¨ Provide implementation support for new projects
¨ The selected candidate would be part of a global organisation and will
work with Avaya directly
¨ Possibility would be for good candidates to provide support for pre-sales
activity
Job Requirement
SKILLS SET:
1) Should have good experience in Avaya Call Center Technology.
2) Experience: 1-3 yrs
3) Positions: Call Center Engineer (L1 Support)
Job Description:
Experience: 1 – 4 yrs
Technical Skills:
¤ Minimum 1 to 3 years of experience in CCT technology preferably Avaya
certified
¤ Experience of working with JAVA, WEB-SERVER and Web Services.
¤ Experience of working with Oracle / SQL Database would be an advantage.
¤ Knowledge of telecom networks & SS7 & SIP signalling will be preferred.
How to apply
Applicants should apply to gloria.nalubowa@mara-ison.com and cc: souvik.biswas@mara-ison.com.
This position is open. In the event we do not get back to you with in two weeks from the time of submittion of your resume, you should consider your application unsuccessfu
MARA-ISON key business focus is in East Africa, Nigeria and Ghana, and we envision to become a chosen partner for End-to-end IT Services in the areas of End User Services, Network & Security Services and Server System Operations. Our long term plan is to also get into Application Management Services by 2012.
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