Applications are hereby invited from suitably qualified and experienced Ugandans to fill the following positions in the Personal Banking Department.
JOB REF: PBK 3.1
JOB TITLE: O/c Electronic Banking
Operations Unit RANK: Principal
REPORTS TO: Manager Electronic Delivery
Channel NUMBER OF POSITIONS: 1
DUTIES AND RESPONSIBILITIES
• Track transactions that go through the various mobile payment solution channels to achieve defined customer service delivery and risk management.
• Reconcile actual mobile payments with the mobile pay-ment treasury account.
• Ensure compliance of KYC standards between mobile payment agents, merchants and aggregators.
• Ensure enforcement of anti-money laundering require-ments for all payments on the mobile payment platform.
• Identify and monitor key risks within each of the mobile payment products and develop risk mitigating solutions
• Facilitate effective rebalancing of agents' liquidity and vir¬tual money floats to ensure that agents effectively meet customer's needs.
• Develop operations manuals for the management of the mobile payments.
• Develop training programmes and sensitize bank staff on the mobile payment solution processes and procedures.
• Ensure back office transactions between the mobile pay-ment solution and core banking system are effected within set time-lines and risk management guidelines
• Monitor and ensure that the bank's ATMs are adequately loaded with cash to meet customers' needs.
• Ensure that ATM transactions' reconciliation is done on a timely basis to minimize incidents of frauds and forgeries.
• Reconcile payments effected through the electronic money transfer platform to ensure customer service delivery and risk controls are within set guidelines.
EXPECTED OUTPUTS
■ Monitor electronic banking processes and procedures to ensure that customer service standards are met as per bank strategy.
■ Monitor electronic banking processes and procedures to ensure that security risk and incidents of frauds and forger-ies are mitigated.
■ Train branch and operations staff, agents, merchants and aggregators so as to that customer service and risk manage-ment standards are met throughout the whole delivery channels network
Job requirement
QUALIFICATIONS
■ A good honors degree in the fields of Business Administration, Commerce, Economics, Quantitative Economics and Business Statistics from a recognized univer-sity.
■ A post graduate training in Financial Services/Management will be an added advantage.
EXPERIENCE
■ Minimum of 4 years experience in Electronic Banking Management and Branch operations.
■ An established and demonstrable track record in the field of Electronic Banking specifically and branch delivery chan-nels in general, customer acquisition and retention, as well as proven skills in risk aspects of retail banking.
RELEVANT SKILLS
■ Good report writing, communication, leadership and ana-lytical skills.
■ Excellent sales skills and good knowledge of various Bank products in Uganda.
■ Experience in customer relationship management.
■ Innovative, self driven, assertive and pro-active.
■ Should be passionately committed to management of risk and delivering quality service.
AGE
■ Not above 35 years.
SALARY AND BENEFITS ARE VERY ATTRACTIVE
How to apply
SALARY AND BENEFITS ARE VERY ATTRACTIVE
Hand written applications must be accompanied by:
■ A detailed curriculum Vitae.
■ Copies of academic qualifications and professional training documents/certificates.
■ Three (3) letters from referees.
Note: Please indicate the Job reference on the top right hand corner of the application envelope.
Applications should reach NOT later than Wednesday 12th
October 2011 and be addressed to:
Head Human Resource & Administration Department
Housing Finance Bank Ltd
P. O. Box 1539
Plot 4 Wampewo Avenue, Kololo KAMPALA
Only shortlisted candidates will be contacted. Housing Finance Bank is an Equal Opportunity Employer.
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